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If a delivered Product is defective or non-compliant, the latter may return it to the Operator. The Customer will have fourteen (14) days to do so from the date of receipt of the order.

the Customer is invited to contact the operator at the email address: client@petitbalthazar.com to make a return request by notifying the following information to the Operator:

name, geographic address, telephone number and email address;
Reason for return.

The Operator will send an acknowledgment of receipt of the Customer's return request and their agreement by e-mail.



The returned Product must be in its original packaging,

In addition to the returned Product, the return package must also contain a letter specifying the exact and complete contact details (surname, first name, address) of the Customer as well as the order number, and the original purchase invoice.

The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days from receipt of the Product and all the elements enabling the Customer to be reimbursed. This reimbursement may be made by the same means of payment as that used for the Customer. As such, the Customer having paid for their order in the form of credits / gift vouchers may be reimbursed by credits / gift vouchers according to the wishes of the Operator.

By accepting these General Conditions of Sale, the Customer expressly acknowledges having been informed of the withdrawal procedures.